Xbox 360 Technical Support

XBox 360 PS3
Xbox Tech Support

Tech Support

If you would like a replacement because you have destroyed or damaged your INTENSAFIRE. flex board please follow these instructions:
Take a picture of the flex board in your controller.

  • Email the picture with a description of the problem to [email protected]
  • If approved, we will replace it and tell you the final shipping cost. $18 will be charged for a replacement flex board plus the cost of shipping and handling via UPS. This offer is only extended to the lower 48 states of America. Please expect  up to week turnaround at most after you have mailed your flex board in.

If you cannot get your INTENSAFIRE. flex board to operate as it should and have looked at the FAQ already

  • Email the picture with a description of the problem to [email protected]
  • If approved, we will replace it and tell you the final shipping cost. $18 will be charged for a replacement flex board plus the cost of shipping and handling via UPS. This offer is only extended to the lower 48 states of America. Please expect up a 2 week turnaround at most after you have mailed your flex board in.
  • If the Intensafire is found by us to be faulty we will replace it free of charge.

If you would like to have your INTENSAFIRE. installed properly because either you did it and it doesn't work or you have not and would just want it professionally soldered in email [email protected].  If BGRMods does the repair there will be a $20.00 fee which includes shipping if you’re in the lower 48 states.If the controller we receive is not functional upon arrival you will be responsible for replacing it. Also if the INTENSAFIRE. is damaged you will be responsible for paying for a replacement.

If you would like to return the Intensafire please email [email protected] to go through the steps involved with that. If you have already attempted installation we will not do refunds, as the unit is declared damaged by the user. We will however work with you to get the Intensafire working.

Xbox Customer Support

CUSTOMER SUPPORT

If you are having trouble with use, installation or just have a question we offer customer support on all weekdays from 10 to 5 Central Standard Time (Excepting holidays).

Customer Support adn Shipping: [email protected]
Sales and Distribution: [email protected]

Toll Free 877-687-2556
FAX 877-491-8240

If you are having trouble getting your INTENSAFIRE™ to work, please DO NOT REMOVE the INTENSAFIRE™ before contacting us. We need to see how it was installed to properly troubleshoot.

If you are sending in an INTENSAFIRE™ in for repair or replacement make sure to clear it with [email protected] first. If you have approval replacements require you to send in the Intensafire with a sheet of paper with your name, address, email address and a description of what was specifically amiss with the INTENSAFIRE™. If you are being charged for the replacement because you broke or damaged the INTENSAFIRE™ sent in, then payment should also be included. Installations require you to send in the INTENSAFIRE™, a functional controller (please test the sync), a check or money order (other payment methods available) and a sheet of paper with your name, address and email address on it.

Xbox FAQ

Q) Why does my right trigger fire sporadically? / Why does my right trigger  not fire?

You have officially glued both of the right trigger connections together. The only way to fix this problem is to strip off the glue and retry. All the glue must be removed (pay special attention to remove all glue from the sync). Please use nail polish remover and Q-tips to dissolve and remove the glue(this will not damage your controller). Then you can re-glue the area needed, but this time do not let the glue on the connections touch each other.

Q) Why can't I sync my controller to my Xbox 360? / Why won’t my IntensaFIRE turn on?

You have used too much glue around the sync connections.

ON A CG CONTROLLER-you have glue touching any combination of your three upper pins together. To remedy you need to clean with nail polish remover and Q-Tips. Rub thoroughly until all black glue has been removed from the sync area. Then re-glue only the silver tab to the middle tab of the sync, please reference the video and pictures we have provided on the website to see the correct way. VERY LITTLE GLUE IS NEEDED.

ON A MATRIX CONTROLLER - you have applied too much glue and it is touching both the upper and lower silver pins to the transistor. To remedy you need to clean with nail polish remover and Q-tips. Rub thoroughly until all black glue has been removed from the sync area. Allow area to dry then re-glue. Please reference the video and pictures we have provided on the website to see the correct way. ONLY GLUE TO THE TOP SILVER PIN CONNECTED TO TRANSISTOR.

Q) I’ve applied the glue properly however it doesn’t seem to be working. Why?

Answer. Make sure to rub the glue packet for 15-20 seconds to activate it. If you haven’t done this and already applied the glue, use a dab of nail polish to affected area to remove it and apply a cloth or q-tip to rub off the excess glue until the cloth or Q-tip comes away clean.
Once you have cleaned the surface apply the correctly activated glue as instructed using the supplied toothpick

Xbox Instructional Video

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